Responsible Gaming at Wild Casino

Wild Casino is intended to provide entertainment for adults. Casino games can be enjoyable, but they also involve financial risk and should always be approached with clear limits.

We encourage every player to decide in advance how much time and money they are prepared to spend. Gambling should never interfere with essential expenses, work, relationships or personal wellbeing.

Keeping Gambling Under Control

There is no guaranteed way to win at casino games. Results are based on chance, and previous losses do not make a future win more likely.

These simple habits can help keep gambling manageable:

• Set a spending limit before you begin.
• Only use money you can afford to lose.
• Set a time limit for each session.
• Do not increase bets to recover previous losses.
• Avoid gambling when stressed, upset or under the influence of alcohol.
• Take regular breaks and review your account activity.
• Do not treat gambling as a source of income.

Recognising Problem Gambling

Gambling problems can develop gradually. Reviewing your behaviour honestly can help you notice warning signs before the situation becomes more serious.

Ask yourself the following questions:

• Do I gamble to avoid boredom, stress or personal problems?
• Do I feel anxious or frustrated when I cannot gamble?
• Do I continue playing after reaching my original spending limit?
• Do I try to recover losses as quickly as possible?
• Have I used money intended for food, bills, transport or other essential expenses?
• Have I hidden the amount of time or money I spend gambling?
• Has gambling affected my relationships, work, health or sleep?
• Have I lost interest in activities I previously enjoyed?
• Have I tried to stop or reduce my gambling but found it difficult?
• Has gambling caused feelings of hopelessness or thoughts of self-harm?

Answering yes to one or more questions may indicate that it is time to take a break or seek independent support.

If you are in immediate danger or believe you may harm yourself, stop gambling and contact your local emergency or crisis support service without delay.

Independent Gambling Support

Confidential help is available for players, friends and family members affected by gambling-related harm.

Gamblers Anonymous

Gamblers Anonymous provides peer-support meetings and recovery resources in many countries.

• Website: www.gamblersanonymous.org
• International resources: www.gamblersanonymous.org/ga/addresses

Gambling Therapy

Gambling Therapy offers practical information, online support and resources for people affected by problem gambling.

• Website: www.gamblingtherapy.org
• International help: www.gamblingtherapy.org/information/where-can-i-get-help/

Where possible, players should also use a responsible gambling service operating in their own country.

Taking a Break from Wild Casino

Personal or financial circumstances can change. A temporary break may be useful when you want time to review your gambling activity without permanently closing the account.

Wild Casino provides several account restriction options. Requests can be submitted through Player Services using the support channels available on the website.

Time-Out Account Restriction

A time-out temporarily blocks access to your Wild Casino account for a fixed period.

Available time-out periods are:

• 1 week;
• 1 month;
• 3 months;
• 6 months.

While the time-out is active, you cannot:

• log in to your account;
• deposit money;
• place wagers;
• play casino games;
• use account features.

A time-out takes effect after the request has been confirmed and processed. It cannot be cancelled, shortened or reversed before the selected period ends.

When the time-out expires, standard account access may become available again. Any further account checks or restrictions will continue to apply where relevant.

How to Request a Time-Out

1. Contact Wild Casino Player Services.
2. State that you want to apply a time-out.
3. Select a period of 1 week, 1 month, 3 months or 6 months.
4. Confirm that you understand the restriction cannot be ended early.
5. Complete any account verification requested by the support team.

The restriction will begin once the request has been processed.

Open Bets and Account Balance

Any unsettled bets placed before the time-out may remain active until the relevant event or game is completed. The remaining account balance will not be available for gambling while the restriction is active.

Payment and withdrawal requests remain subject to account verification, transaction reviews and the Wild Casino Terms and Conditions.

Time-Out Questions

Can one request cover several accounts?

No. A time-out applies only to the specific Wild Casino account for which it was requested.

If you hold accounts with other operators or related websites, you must contact each service separately and request the appropriate restriction.

Can I log in during the time-out?

No. Login attempts will not remove or override an active restriction.

Can the time-out be ended early?

No. The selected period must run in full. This prevents an account from being reopened during a break that was requested for player protection.

Can I request another time-out later?

Yes. A new time-out may be requested after the existing restriction has ended.

What should I use for a break longer than six months?

Players who require a longer restriction should consider regular account closure or self-exclusion.

Regular Account Closure

Regular account closure suspends access for an indefinite period. It may be suitable when you want to stop playing without choosing a fixed return date.

An account closed through this option may be considered for reopening after the player contacts Player Services and completes any required checks.

Regular closure is not intended as a substitute for self-exclusion when gambling has become difficult to control.

Self-Exclusion

Self-exclusion is intended for players who believe gambling is causing harm and want a stronger restriction.

To request self-exclusion, contact Wild Casino Player Services and clearly state that you want your account closed for responsible gaming reasons.

Once self-exclusion is applied:

• account access will be blocked;
• new deposits and wagers will not be accepted;
• direct promotional communications will be stopped where reasonably possible;
• the player must not create another account to continue gambling;
• unsettled bets may be completed under the applicable game or betting rules;
• eligible funds may be withdrawn after the required account checks.

Self-exclusion applies to the Wild Casino account on which it was requested. Separate requests may be required for accounts held with other websites or operators.

Do Not Attempt to Avoid a Restriction

Players must not try to bypass a time-out, account closure or self-exclusion by:

• creating another account;
• using different personal information;
• using another person’s account;
• changing devices or payment methods;
• asking another person to gamble on their behalf.

Any account connected with an attempt to avoid a responsible gaming restriction may be reviewed and closed.

Marketing During a Restriction

Wild Casino will take reasonable steps to stop direct promotional messages after self-exclusion is applied.

Some communications may still arrive for a short period while preferences are updated across different systems. Essential messages concerning account security, payments or verification may still be sent where necessary.

Protecting Your Account Information

Player information is handled in accordance with the Wild Casino Privacy Policy and Terms and Conditions.

Access to account information is limited to authorised staff and service providers who require it to perform their duties.

Players are responsible for protecting their account credentials. To reduce the risk of unauthorised access:

• use a strong and unique password;
• do not share your login details;
• log out after using a shared device;
• avoid saving passwords on public computers;
• contact Player Services if you notice unfamiliar account activity.

Wild Casino may review login and transaction activity to identify possible unauthorised access or account misuse.

Dormant Accounts and Remaining Funds

Accounts that remain unused for an extended period may be handled under the inactivity rules contained in the Wild Casino Terms and Conditions.

Where funds remain on an inactive account, the player may contact Player Services to request information about the balance and any available withdrawal process. Identity verification may be required before funds can be released.

Support for Friends and Family

Problem gambling can also affect partners, relatives and friends. Warning signs may include secrecy, repeated borrowing, unexplained financial problems, mood changes or loss of interest in everyday responsibilities.

A calm and private conversation is often more useful than confrontation. Encourage the person to review their gambling activity, take a break and contact an independent support organisation.

Wild Casino cannot disclose private account information to another person without permission unless disclosure is required by law. Concerns may still be reported to Player Services for review.

Our Responsible Gaming Commitment

Wild Casino provides account restriction options and access to information that can help players manage their gambling.

These tools work best when players use them early, provide accurate account information and respect the restrictions they request.

Gambling should remain an optional leisure activity. Never gamble with money needed for rent, food, bills, healthcare or other essential expenses.

Wild Casino is available only to eligible adults aged 18 or over. Set limits, take regular breaks and play responsibly.