Wild Casino Terms and Conditions

These Terms and Conditions explain the rules that apply when you visit Wild Casino, create an account or use any service available through the platform.

By registering, logging in or continuing to use Wild Casino, you confirm that you have read and accepted these Terms. You should stop using the platform if you do not agree with any part of them.

These Terms should be read together with the Privacy Policy, Cookie Policy, Bonus Terms and Responsible Gaming Policy.

1. Definitions

In these Terms:

Wild Casino, we, us and our refer to the operator of the Wild Casino platform.
Player, you and your refer to the person who visits the website or holds a Wild Casino account.
Account means the personal profile created by a player to access games and related services.
Services include games, payments, promotions, account tools and support features available through Wild Casino.

2. Acceptance of These Terms

Your agreement with Wild Casino begins when your account registration is accepted or when you first use the platform, whichever happens earlier.

You confirm that you understand the nature of online gambling and accept that all games involve financial risk.

No statement made by Wild Casino should be interpreted as a promise of profit, income or guaranteed winnings.

3. Player Eligibility

You may create and use a Wild Casino account only if:

you are at least 18 years old;
you meet the legal gambling age in your place of residence;
online gambling is permitted where you are located;
you are legally able to enter into a binding agreement;
you are acting on your own behalf;
you are not currently self-excluded from Wild Casino.

It is your responsibility to check whether using Wild Casino is lawful in your jurisdiction.

We may request documents or other information to confirm your age, identity and eligibility.

4. Account Registration

To use account-based services, you must complete the registration form with accurate and current information.

You may be asked to provide:

your full legal name;
date of birth;
residential address;
email address;
telephone number;
preferred account currency;
a secure password.

You must update your details if they change. Wild Casino may restrict an account where the registered information appears incomplete, inaccurate or misleading.

5. One Account per Player

Each player may hold only one Wild Casino account unless written permission has been provided in advance.

Accounts may be treated as related where they share personal details, devices, payment methods, residential addresses, internet connections or other identifying information.

If duplicate or connected accounts are identified, Wild Casino may:

close one or more accounts;
cancel bonuses;
void transactions linked to account abuse;
request additional verification;
retain funds where required by law or these Terms.

6. Account Security

You are responsible for protecting your username, email address and password.

You must not:

share your login details with another person;
allow someone else to use your account;
access an account belonging to another player;
leave an active account unattended on a shared device.

Activity completed through your account may be treated as authorised unless you informed Wild Casino of possible unauthorised access before the activity occurred.

Contact Customer Support promptly if you notice an unfamiliar login, payment or change to your account details.

7. Account Verification

Wild Casino may carry out identity, age, address, payment and source-of-funds checks at any stage.

Documents requested for verification may include:

government-issued identification;
proof of residential address;
proof of ownership of a payment method;
bank or transaction records;
source-of-funds or source-of-wealth information.

Account features, deposits, withdrawals or gameplay may be limited while verification is pending.

Documents must be genuine, readable and submitted through an official Wild Casino channel.

8. Communications and Account Notices

Wild Casino may contact you about account security, verification, payments, service changes and other important matters.

Messages may be delivered through:

email;
SMS;
telephone;
website notices;
account notifications.

You are responsible for keeping your contact details current and reviewing important account messages.

9. SMS Security Messages

Where SMS verification is available, messages may be used for:

one-time passwords;
two-factor authentication;
login verification;
security confirmations;
account recovery.

Message frequency depends on account activity. Your mobile provider may apply standard messaging or data charges.

Disabling SMS messages may prevent access to features that require mobile verification.

10. Games and Gameplay

Game rules, payout information and available features are displayed within the relevant game or information panel.

You should review the rules before placing a wager.

Game results are determined by the applicable system used by the game provider, including random number generator technology where relevant.

Wild Casino may add, remove, suspend or modify games without prior notice where required for technical, commercial, legal or provider-related reasons.

11. Gameplay Records

Wild Casino keeps electronic records of account activity, bets, game rounds, deposits and withdrawals.

If there is a disagreement concerning a transaction or game result, the records held by Wild Casino and the relevant game provider will be used during the investigation.

Players may contact Customer Support to request clarification about account or game activity.

12. Deposits

Deposits must be made using a payment method that belongs to the registered account holder.

Wild Casino may reject, reverse or investigate a deposit where:

the payment method belongs to another person;
the transaction appears unauthorised;
the payment details cannot be verified;
the transaction may breach law or these Terms;
a payment provider rejects or reverses the payment.

Current deposit methods, limits and processing information are displayed in the cashier.

13. Withdrawals

Withdrawals may be processed only after all required verification and account checks have been completed.

Wild Casino may request that funds be returned through the same payment method used for deposit where technically possible.

A withdrawal may be delayed while we:

verify account ownership;
review payment activity;
investigate possible fraud or account misuse;
confirm that bonus conditions have been met;
comply with legal or regulatory requirements.

Processing times also depend on banks, payment providers, blockchain networks, weekends and public holidays.

14. Payment Errors and Chargebacks

You must not initiate a chargeback or payment dispute for a transaction that you authorised.

If a deposit is reversed after funds have been used, Wild Casino may:

deduct the amount from the account balance;
suspend the account;
cancel related winnings or bonuses;
request repayment;
recover reasonable costs connected with the dispute.

Contact Customer Support before disputing a transaction so that the matter can be reviewed.

15. Bonuses and Promotions

Wild Casino may provide bonuses, free spins, cashback, tournaments or other promotional offers.

Each promotion is governed by separate terms that may include:

minimum deposit requirements;
wagering requirements;
maximum bet limits;
eligible games;
expiry periods;
maximum withdrawal limits;
country or payment restrictions.

Bonuses are optional. You should read the complete promotional rules before activating an offer.

Wild Casino may cancel a bonus or related winnings where promotional abuse, duplicate accounts or prohibited betting patterns are identified.

16. Prohibited Activity

You must not use Wild Casino for unlawful, fraudulent or abusive purposes.

Prohibited activity includes:

money laundering or terrorist financing;
using stolen or unauthorised payment details;
providing false identity information;
creating duplicate accounts;
sharing or selling an account;
colluding with another player;
using bots, scripts or automated systems;
interfering with game or website software;
exploiting technical errors or pricing mistakes;
attempting to avoid verification;
using the platform from a restricted territory;
circumventing a time-out or self-exclusion.

17. Anti-Money Laundering Checks

Wild Casino monitors transactions and account activity for signs of money laundering, fraud, sanctions breaches and other unlawful conduct.

Where unusual activity is identified, we may:

request additional information;
delay or refuse a transaction;
freeze an account balance;
restrict account access;
close the account;
report the matter to an appropriate authority where required.

Wild Casino may be unable to explain certain compliance actions where disclosure is restricted by law.

18. Restricted Locations

Wild Casino may not be available in every country, state or territory.

You must not attempt to avoid geographical restrictions by using false information, proxy services, VPN technology or another method intended to conceal your location.

Game providers and payment services may also impose their own regional restrictions.

19. Errors and Technical Interruptions

Wild Casino does not guarantee that the website, games or payment services will operate without interruption.

Technical faults may occur because of:

internet connection problems;
server outages;
software errors;
provider maintenance;
device or browser issues;
incorrect game configuration.

Where an obvious technical error affects a bet, balance or payout, Wild Casino may correct the account and restore it to the position that would have applied without the error.

Winnings caused solely by a malfunction or incorrect system display may be void.

20. Account Suspension and Closure

You may request account closure by contacting Customer Support.

Wild Casino may suspend or close an account where:

these Terms have been breached;
verification cannot be completed;
fraudulent or suspicious activity is identified;
the account is used from a restricted location;
the player attempts to avoid responsible gaming restrictions;
closure is necessary to meet legal or operational requirements.

Final payment may be delayed for a reasonable period while the account balance and transaction history are reviewed.

21. Dormant Accounts

An account that remains unused for an extended period may be treated as inactive or dormant under the applicable account rules.

Any balance remaining on a dormant account may be subject to verification before it can be released.

Players may contact Customer Support to request information about an inactive account and any available withdrawal process.

22. No Guarantee of Winnings

Gambling outcomes cannot be predicted or guaranteed.

Wild Casino does not promise that a player will:

win money;
recover previous losses;
receive regular payouts;
earn income through gambling;
benefit from a particular strategy.

Any decision to gamble is made voluntarily and at the player’s own financial risk.

23. Limitation of Liability

To the extent permitted by applicable law, Wild Casino is not responsible for indirect, incidental or consequential losses connected with the use of the platform.

This may include loss resulting from:

internet or device failure;
temporary website unavailability;
unauthorised account access caused by shared login details;
actions of payment or game providers;
loss of data;
decisions made using incomplete or outdated information.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

24. Player Responsibility

You are responsible for:

checking that gambling is legal in your location;
providing accurate account information;
protecting your login details;
reviewing game and bonus rules;
monitoring your spending;
using only payment methods that belong to you;
reporting possible account misuse promptly.

25. Indemnity

Where permitted by law, you agree to compensate Wild Casino for reasonable losses, costs or claims caused by your unlawful activity, fraud, negligence or serious breach of these Terms.

This provision does not apply where the loss was caused by Wild Casino’s own unlawful conduct.

26. Intellectual Property

The Wild Casino name, website design, software, graphics, text and other platform content are protected by intellectual property laws.

You may use the platform only for personal, non-commercial purposes.

You must not copy, modify, distribute, sell or reproduce Wild Casino content without permission.

27. Third-Party Services

Wild Casino may use external game providers, payment processors, identity verification services and other technology partners.

These services may have separate terms and privacy practices. Wild Casino is not responsible for an external service that operates independently from the platform, except where applicable law provides otherwise.

28. Complaints and Disputes

If you believe there is an error involving your account, game result or payment, contact Customer Support as soon as possible.

Your request should include:

your registered account details;
a clear description of the issue;
the relevant transaction or game date;
supporting screenshots or documents where available.

Wild Casino may request additional information before completing its review.

29. Changes to These Terms

Wild Casino may update these Terms to reflect changes in law, games, payment methods, account procedures or platform operations.

The latest version will be published on the website with an updated effective date.

Where a material change affects your rights or obligations, notice may also be provided through the account area or another available communication channel.

Continued use of the platform after revised Terms take effect means that you accept the updated version.

30. Assignment

You may not transfer your account, rights or obligations under these Terms to another person.

Wild Casino may transfer its rights and obligations as part of a lawful business sale, restructuring or change of operator, subject to applicable law.

31. No Waiver

If Wild Casino does not immediately enforce a provision of these Terms, this does not mean that the provision has been waived.

A failure to act in one case does not prevent Wild Casino from acting in a similar case later.

32. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or replaced as closely as possible to its original purpose.

33. Responsible Gaming

Wild Casino is intended only for eligible adults aged 18 or over.

Gambling should remain a form of entertainment and should not be used as a source of income or a way to solve financial problems.

Players should set clear spending and time limits, avoid chasing losses and never gamble with money required for rent, food, bills, healthcare or other essential expenses.

Responsible gaming options may include temporary time-outs, account closure and self-exclusion.

If controlling your gambling becomes difficult, stop playing, contact Customer Support and seek help from an independent responsible gambling organisation.

Play responsibly and only with money you can afford to lose.