Wild Casino Privacy Policy

Wild Casino respects the privacy of every person who visits the website, creates an account or contacts Player Services. This Privacy Policy explains what personal information we collect, why we use it and how we work to keep it protected.

By registering an account or continuing to use Wild Casino, you acknowledge the practices described in this policy. This document should be read together with our Terms and Conditions, Cookie Policy and Responsible Gaming Policy.

1. Information We Collect

The information collected depends on how you use Wild Casino. Some details are supplied directly by you, while other information is recorded automatically when you access the platform.

Information Provided During Registration

When you create an account, we may ask for:

your full legal name;
date of birth;
residential address;
email address and telephone number;
account username and password;
country of residence;
preferred account currency.

The information provided must be accurate and belong to the person opening the account. Wild Casino may ask you to update or confirm these details if they appear incomplete or outdated.

Verification Information

We may request additional documents to confirm your identity, age, address or payment method. These may include:

government-issued identification;
proof of residential address;
payment method ownership information;
bank or transaction records;
source-of-funds or source-of-wealth documents where required.

Verification information is used for account security, fraud prevention and compliance purposes.

Payment and Account Activity

When you use the cashier or play games, we may record:

deposit and withdrawal history;
payment method details;
account balance changes;
gameplay and wagering activity;
bonus and promotion usage;
account restrictions and verification status.

Complete card details may be handled by an authorised payment provider rather than stored directly by Wild Casino.

Technical Information

Certain technical information may be collected automatically when you use the website, including:

IP address;
approximate location;
browser type and version;
device and operating system;
login date and session duration;
pages and features used;
language and display settings;
error reports and website performance data.

This information helps us operate the platform, investigate technical problems and protect accounts from unauthorised access.

2. How We Use Personal Information

Wild Casino uses personal information only where it is reasonably required to provide and protect the service.

Your information may be used to:

create and manage your account;
confirm your identity and legal age;
process deposits, withdrawals and refunds;
provide access to games and account features;
respond to support requests and complaints;
detect fraud, chargebacks and account misuse;
identify duplicate or connected accounts;
complete anti-money laundering checks;
protect the website and payment systems;
apply responsible gaming restrictions;
send account, payment and security notices;
maintain and improve the website;
comply with legal or regulatory obligations;
enforce the Wild Casino Terms and Conditions.

3. Account Communications

We may use your registered contact details to send information connected with your account. This can include:

login and security notifications;
verification requests;
deposit and withdrawal updates;
changes to account rules or policies;
responses from Player Services;
responsible gaming messages.

These service messages may still be sent even if you choose not to receive promotional communications.

4. Marketing Preferences

Wild Casino may send information about available games, bonuses or promotions where you have agreed to receive marketing.

You may change your preferences at any time through the available account settings, by using an unsubscribe option or by contacting Player Services.

It may take a short period for updated preferences to be applied across all communication systems.

5. Cookies and Similar Technologies

Wild Casino may use cookies and related technologies to support website functionality and understand how the platform is used.

Cookies may help us:

keep players signed in during an active session;
remember language and display settings;
protect accounts and detect unusual activity;
measure website performance;
understand which pages and features are used;
evaluate the performance of advertising campaigns.

Some cookies are necessary for the website to operate. Optional cookies may be managed through the available browser or consent settings.

Disabling certain cookies can affect login, account security or other website features.

6. When Information May Be Shared

Wild Casino does not sell personal information to unrelated third parties.

Information may be shared only where reasonably necessary with organisations that help us provide, verify or protect the service. These may include:

payment processors and financial institutions;
identity and age verification providers;
game suppliers;
fraud prevention services;
anti-money laundering screening providers;
hosting and technical service providers;
customer support platforms;
professional advisers and auditors;
regulators, courts or law enforcement authorities where required.

Service providers may use personal information only for the purpose for which it was supplied and must apply appropriate confidentiality and security measures.

7. Legal and Security Disclosures

Wild Casino may disclose information where it is reasonably necessary to:

comply with a legal obligation or official request;
investigate suspected fraud or unlawful activity;
protect players, staff or the platform;
enforce our Terms and Conditions;
respond to a payment dispute or legal claim;
prevent harm or unauthorised account access.

Where the law restricts us from discussing an investigation or disclosure, we may be unable to provide further details.

8. International Data Processing

Some payment, verification, hosting and software providers may operate in countries outside your place of residence.

Where personal information is processed internationally, Wild Casino takes reasonable steps to ensure that appropriate contractual, technical and organisational safeguards are used.

9. How Long Information Is Kept

Personal information is retained only for as long as it is needed for the purposes described in this policy.

Account records may be kept:

while your Wild Casino account remains active;
after account closure where required for legal, financial or compliance reasons;
while a payment dispute, complaint or investigation remains unresolved;
for the period needed to detect fraud or enforce account restrictions.

When information is no longer required, it may be securely deleted, anonymised or archived in accordance with applicable requirements.

Anonymous statistical information that can no longer identify a player may be retained for analysis and platform development.

10. Protecting Personal Information

Wild Casino uses technical and organisational controls intended to protect personal information against loss, misuse, unauthorised access or disclosure.

These controls may include:

encrypted website connections;
secure payment processing;
restricted staff access;
identity and account verification;
transaction and login monitoring;
internal confidentiality requirements;
security reviews and incident procedures.

No online service can guarantee complete security. Players should also take reasonable steps to protect their own accounts.

11. Your Password and Account Security

You are responsible for keeping your Wild Casino password private.

To reduce the risk of unauthorised access:

use a strong and unique password;
do not share login details with another person;
avoid saving passwords on public or shared devices;
log out after finishing a session;
do not open login links from unknown messages;
contact Player Services after noticing unfamiliar activity.

Wild Casino staff will not ask you to provide your complete password through chat or telephone.

12. Responsible Gaming Information

Wild Casino may review gameplay, deposit and account activity for patterns that could indicate gambling-related harm.

This information may be used to:

apply deposit or account limits;
process a time-out or self-exclusion request;
restrict promotional communications;
contact a player about unusual activity;
protect an account during a responsible gaming review.

Responsible gaming information is treated confidentially and accessed only where necessary.

13. Your Privacy Rights

Depending on the laws that apply to you, you may have the right to:

ask what personal information we hold about you;
request a copy of your information;
correct inaccurate or incomplete details;
object to certain uses of your information;
withdraw marketing consent;
request deletion in certain circumstances;
request restriction of processing;
request a portable copy of information you provided.

Some requests cannot be completed in full where Wild Casino must retain information for account security, anti-money laundering, financial record-keeping or legal purposes.

14. Submitting a Privacy Request

Privacy-related requests may be submitted through Wild Casino Player Services.

When making a request, provide enough information for us to identify the relevant account and understand what you need.

We may ask you to complete identity verification before releasing, correcting or deleting personal information. This is necessary to prevent another person from gaining access to your account data.

15. Information About Minors

Wild Casino is not intended for anyone under the age of 18 or below the legal gambling age in their jurisdiction.

We do not knowingly permit minors to create accounts. If we identify an underage account, access may be blocked and the related information will be handled in accordance with legal and account requirements.

A parent or guardian who believes that a minor has supplied personal information to Wild Casino should contact Player Services.

16. External Websites

The Wild Casino website may contain links to payment providers, game suppliers, support organisations or other external services.

These websites operate independently and have their own privacy practices. Wild Casino is not responsible for how an external website collects or uses information.

You should review the privacy policy of any third-party service before submitting personal details.

17. Business Changes

If Wild Casino undergoes a merger, sale, restructuring or change of operator, relevant account information may be transferred as part of that process.

Any transfer will be handled subject to confidentiality, security and applicable legal requirements.

18. Changes to This Privacy Policy

Wild Casino may update this Privacy Policy when services, technology, legal requirements or internal processes change.

The latest version will be published on this page with a revised update date. Material changes may also be communicated through the website or account area.

Continuing to use Wild Casino after an updated policy takes effect means that you acknowledge the revised information.

19. Contacting Wild Casino

Questions about this Privacy Policy or the use of your personal information may be submitted through the Player Services options available on the Wild Casino website.

Do not include your password, complete card number or other unnecessary sensitive information in a support request.